Terms of Service

Air Itam Charity Thrift Shop
(Last updated: 19/9/2025)

Welcome to Air Itam Charity Thrift Shop. By using our website, visiting our store, or purchasing our items, you agree to the following Terms of Service.

1. Purpose of Our Shop

We operate as a charity thrift shop, selling pre-loved and donated goods to support people with learning difficulties. Every purchase helps fund our charitable programs.

2. Eligibility

  • You must be at least 18 years old to make a purchase online.

  • By shopping with us, you confirm that you have the legal capacity to enter into a binding contract.

3. Products and Availability

  • Most items are pre-loved / second-hand and may show signs of wear. We do our best to describe them accurately.

  • All sales are first-come, first-served.

  • We cannot guarantee availability of any product, whether listed online or in-store.

4. Pricing and Payment

  • Prices are displayed in Malaysian Ringgit (RM).

  • Payments online must be made using the methods listed at checkout.

  • We reserve the right to change prices without notice, but the price at checkout will always be honored.

5. Refunds and Exchanges

  • Due to the charitable nature of our sales, all items are sold “as-is” and are non-refundable.

  • Exchanges may be allowed at our discretion, if returned within 7 days.

6. Online Orders and Delivery

  • Items reserved online will be reserved for 5 working days

  • We encourage customers to collect reserved items direct from the shop to reduce cost

  • Delivery charges apply and vary by location.

  • We are not responsible for delays caused by courier services.

7. Donations

  • All donations of goods become the property of our charity once received.

  • We reserve the right to accept or decline donations at our discretion.

8. Use of Website

  • You may browse and reserve items for personal use only.

  • You agree not to misuse our site (e.g., hacking, scraping data, fraudulent purchases).

  • We reserve the right to suspend or ban users who breach these rules.

9. Limitation of Liability

  • We are not liable for damages arising from the use of our site, store, or purchased products, except where required by law.

  • Items are sold as-is, with no guarantees of suitability beyond what is described.

10. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes will be handled in Malaysian courts.

12. Contact Us

For questions, concerns, or feedback, contact us